TeleSmart® IVR Services

In telephony, Interactive Voice Response, or IVR, is a phone technology that allows a computer to detect voice and touch tones using a normal phone call. The IVR system can respond with pre-recorded or dynamically generated audio to further direct callers on how to proceed. IVR systems can be used to control almost any function where the interface can be broken down into a series of simple menu choices. Once constructed, IVR systems generally scale well to handle large call volumes.

Toll Free 800 Numbers Work Well in IVR Systems

Toll free phone numbers (generally 800 numbers and their derivatives in 888, 877 and 866) are very popular for service and sales organizations, allowing customers and prospects to call your organization anywhere in the country at no charge. The TeleSmart IVR system adds another dimension to our call center solutions. An Interactive Voice Response (IVR) processes inbound phone calls, plays recorded messages including information extracted from databases and the Internet, and potentially routes calls to either in-house service agents or transfers the caller to an outside extension. TeleSmart's IVR enhances the platform's robust features of predictive dialing, ACD, and digital call recording. This 800 number system acts as a toll free answering service, front ending your phone, collecting useful information from a caller before the call is transferred to an agent. And our IVR system is capable of fulfilling your callers' requests without a transfer. TeleSmart's solutions give your organization a 24/7 capability, providing around-the-clock information to your callers.

TeleSmart®'s IVR Solutions Include: