TeleSmart® Call Tracking
The TeleSmart Call Tracking software captures important data from your inbound phone calls. Our system allows you to easily manage your inbound calls, track the ROI's of your advertising campaigns, and improve your sales teams' processes ensuring that your prospects and customers are being handled properly. TeleSmart®'s Call Tracking system provides phone call tracking data, including marketing sources, customer names & addresses, and full digital call recordings. Tracking your calls opens new windows into your marketing and sales performance, allowing you to:
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Know which Ads Worked, Which Ads Tanked, and Which Ads Simply Weren't Sufficiently Profitable
Identify missed calls so you can recapture leads
Identify peak calling times so you can adjust staffing
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Manage Your Inbound Calls
TeleSmart and its affiliates can provide you with distinct national toll-free or local telephone numbers to insert into each of the ads you wish to track. Inbound calls to these numbers first route through our sophisticated and highly reliable TeleSmart® Voice over IP (VoIP) network and then ring to your own business phone. No additional telephonic equipment is required.
From the moment the phone number is dialed, our Call Tracking system digitally captures important information about each call and deposits it into databases at our Network Operations Center. The database is accessible by you in real time via a secure Web-based reporting interface...your own "control panel" if you will. Information collected includes:
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Call volume by lead source
Call result (Answered, ring-no-answer, busy, etc.)
Number of rings it took to answer the phone
Time and duration of every call
Caller's phone number
Caller's name and address
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Track Your Advertising ROI's with TeleSmart®'s CampaignManager™
The data about your incoming calls captured by the TeleSmart CampaignManager™ will allow you to better manage advertising expenditures by maximizing response rates and negotiating sharper add buys.
TeleSmart's CampaignManager™ data is available to you through secure, real-time, easy-to-use Web-based reports ranging from pie charts and executive summaries to detailed tables cross-referencing each individual caller's information to nationwide demographic statistics. Daily, weekly or monthly, you can view information-rich reports that clearly reflect:
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Which ad buys provide the best ROI's
Which marketing messages are the most effective
Which peak times require extra call-handling staff
Custom graphs: Ranking graphs (city, state, zip, county, area code, etc.)
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TeleSmart's reports provide all the information you need to make informed, timely decisions with respect to allocating your advertising dollars or training and deploying staff members. By utilizing TeleSmart® you can manage your calls, track your advertising ROI's and improve your overall sales process.
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