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Inbound IVR allows callers to interact with your company or organization during and after hours typically without the need of an agent. The growth of inbound IVR is being driven by increased phone volumes, the need for faster, more efficient service, and cost savings.
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Inbound Voice Applications
Many corporations are turning to inbound IVR applications to more effectively communicate with their customers. TeleSmart's inbound IVR applications quickly and easily guide customers through each inquiry. Each customer communication is handled in a professional and consistent manner. This consistent approach improves customer-centricity, reduces churn and drives revenue. We empower organizations to more efficiently and cost-effectively deliver a high quality caller experience.
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Benefits for Your Business
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Immediate ROI's: TeleSmart offers a fully-hosted solution. We help you realize a reduction in hardware, software, maintenance, and human resources- from day one and throughout the life of your application.
Flexible, Dynamic Applications: As your business needs change, so does your IVR application. With TeleSmart, changes to your applications can be made at any time and implemented in real-time.
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Benefits for Your Customers
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Self-Service: TeleSmart; Interactive Voice Response (IVR) capabilities allow callers to get answers to standard inquiries simply and easily, and in seconds... without the need for an agent.
Reach the Right Agent, Every Time: The TeleSmart IVR capabilities automatically capture relevant information from your callers and direct them to the appropriate agents to handle their call.
24/7 Customer Care: Enable your customers to get the information they need, when they need it. Your TeleSmart IVR application is working even when you're not.
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Typical Uses for Inbound IVR
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Market Research
Lead Capture & Generation
Surveys, Contests & Market Research
Customer Order Entry
Call Routing
Locator Services: Dealer, Store, Branch, ATM, Drop Box, Agent, etc
Customer Order Entry
Third Party Verification
Clinical Trials and Enrollment
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